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	<title>Comments on: Fifth Disciple redux &#8212; healthcare systems thinking</title>
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		<title>By: Bill Welter</title>
		<link>http://www.adaptstrat.com/blog/index.php/fifth-disciple-redux-healthcare-systems-thinking/comment-page-1#comment-387</link>
		<dc:creator>Bill Welter</dc:creator>
		<pubDate>Sun, 05 Jul 2009 18:13:43 +0000</pubDate>
		<guid isPermaLink="false">http://www.adaptstrat.com/blog/?p=123#comment-387</guid>
		<description>Shelly, 
Great reply and I agree wholeheartedly that the root cause of most of the costs in the system are in behaviors that trigger ill-health. However, (and this is the crabby old man in me speaking) too many of our citizens want to find fault elsewhere and refuse to accept their role in stressing the system. So, following on to the &quot;ya gotta wanta&quot; comment, how do we get people to accept a modicum of personal responsibility? Anybody who could figure that out would be a genuine American hero. 
Bill</description>
		<content:encoded><![CDATA[<p>Shelly,<br />
Great reply and I agree wholeheartedly that the root cause of most of the costs in the system are in behaviors that trigger ill-health. However, (and this is the crabby old man in me speaking) too many of our citizens want to find fault elsewhere and refuse to accept their role in stressing the system. So, following on to the &#8220;ya gotta wanta&#8221; comment, how do we get people to accept a modicum of personal responsibility? Anybody who could figure that out would be a genuine American hero.<br />
Bill</p>
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		<title>By: Shelley Myers</title>
		<link>http://www.adaptstrat.com/blog/index.php/fifth-disciple-redux-healthcare-systems-thinking/comment-page-1#comment-386</link>
		<dc:creator>Shelley Myers</dc:creator>
		<pubDate>Sun, 05 Jul 2009 15:31:48 +0000</pubDate>
		<guid isPermaLink="false">http://www.adaptstrat.com/blog/?p=123#comment-386</guid>
		<description>Hi Bill,  Terrific post and I love what your friend said...“Ya gotta wanta.”  How do we get Americans to &quot;gotta wanta&quot; take responsibility for their health and prevent the diseases that are driving costs out of control.  I don&#039;t see how any policy, technology, reform band-aids are going to really transform health care alone. They are needed but in conjunction with engaging our citizens and some kind of paradigm shift in thinking about who ultimately is responsible for health (each one of us!)  

Without incentives to get people to realize that their health is their responsibility and they need to learn about it, learn what steps to stay health/prevent disease, communicate with their physicians (as a team!) and not just wait to be told what to do after they get sick.  We need to think very creatively about how we put responsibility back in the hands of the people but then also have safeguards (catastrophic insurance, as insurance was meant to be in the first place)  So, folks pay something and have some skin in the game but do not go bankrupt if an accident or disease does occur.  They have an incentive to get their preventative check-ups, go exercise, spend a little more on healthy foods…. Otherwise, many people just don&#039;t care. They want to be lazy, eat junk all day and think to themselves that someone else will pay for the results of their laziness and lack of interest in their own health. 

You don’t have to become a doctor to learn how to stay healthy (you work with your doctor, just as people work with their investment advisors but still understand the basics of investing and don’t relinquish ALL control of their money) If there will be no incentives or penalties directly to the consumer/patient to change, then transformation will be a long ways off.</description>
		<content:encoded><![CDATA[<p>Hi Bill,  Terrific post and I love what your friend said&#8230;“Ya gotta wanta.”  How do we get Americans to &#8220;gotta wanta&#8221; take responsibility for their health and prevent the diseases that are driving costs out of control.  I don&#8217;t see how any policy, technology, reform band-aids are going to really transform health care alone. They are needed but in conjunction with engaging our citizens and some kind of paradigm shift in thinking about who ultimately is responsible for health (each one of us!)  </p>
<p>Without incentives to get people to realize that their health is their responsibility and they need to learn about it, learn what steps to stay health/prevent disease, communicate with their physicians (as a team!) and not just wait to be told what to do after they get sick.  We need to think very creatively about how we put responsibility back in the hands of the people but then also have safeguards (catastrophic insurance, as insurance was meant to be in the first place)  So, folks pay something and have some skin in the game but do not go bankrupt if an accident or disease does occur.  They have an incentive to get their preventative check-ups, go exercise, spend a little more on healthy foods…. Otherwise, many people just don&#8217;t care. They want to be lazy, eat junk all day and think to themselves that someone else will pay for the results of their laziness and lack of interest in their own health. </p>
<p>You don’t have to become a doctor to learn how to stay healthy (you work with your doctor, just as people work with their investment advisors but still understand the basics of investing and don’t relinquish ALL control of their money) If there will be no incentives or penalties directly to the consumer/patient to change, then transformation will be a long ways off.</p>
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		<title>By: Bill Welter</title>
		<link>http://www.adaptstrat.com/blog/index.php/fifth-disciple-redux-healthcare-systems-thinking/comment-page-1#comment-385</link>
		<dc:creator>Bill Welter</dc:creator>
		<pubDate>Thu, 02 Jul 2009 16:57:27 +0000</pubDate>
		<guid isPermaLink="false">http://www.adaptstrat.com/blog/?p=123#comment-385</guid>
		<description>Bob, 
Thanks for the additional remarks. I especially like your &quot;appropriately thought out&quot; issue. Unfortunately, we are already deep into ideology and positions are being defended instead of explored. Too bad we don&#039;t have a younger version of Walter Cronkite to &quot;tell it like it is.&quot; 
Bill</description>
		<content:encoded><![CDATA[<p>Bob,<br />
Thanks for the additional remarks. I especially like your &#8220;appropriately thought out&#8221; issue. Unfortunately, we are already deep into ideology and positions are being defended instead of explored. Too bad we don&#8217;t have a younger version of Walter Cronkite to &#8220;tell it like it is.&#8221;<br />
Bill</p>
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		<title>By: Bob Clarke</title>
		<link>http://www.adaptstrat.com/blog/index.php/fifth-disciple-redux-healthcare-systems-thinking/comment-page-1#comment-384</link>
		<dc:creator>Bob Clarke</dc:creator>
		<pubDate>Thu, 02 Jul 2009 00:40:12 +0000</pubDate>
		<guid isPermaLink="false">http://www.adaptstrat.com/blog/?p=123#comment-384</guid>
		<description>Kerry.. you make a great point.  That ties in to #8 as well.  For the most part people in health care are there for the right reasons... they want to make a difference.  With the right alignment and incentives (or more importantly lack of &quot;disincentives&quot;) major change can result.  My fear is that we may be experiencing a backlash resulting in too much too fast .. and of course unintended consequences.  We do need change, it needs to stick, but it really needs to be appropriately thought out...then everyone needs to work together to make it happen.</description>
		<content:encoded><![CDATA[<p>Kerry.. you make a great point.  That ties in to #8 as well.  For the most part people in health care are there for the right reasons&#8230; they want to make a difference.  With the right alignment and incentives (or more importantly lack of &#8220;disincentives&#8221;) major change can result.  My fear is that we may be experiencing a backlash resulting in too much too fast .. and of course unintended consequences.  We do need change, it needs to stick, but it really needs to be appropriately thought out&#8230;then everyone needs to work together to make it happen.</p>
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		<title>By: Bill Welter</title>
		<link>http://www.adaptstrat.com/blog/index.php/fifth-disciple-redux-healthcare-systems-thinking/comment-page-1#comment-383</link>
		<dc:creator>Bill Welter</dc:creator>
		<pubDate>Wed, 01 Jul 2009 21:58:31 +0000</pubDate>
		<guid isPermaLink="false">http://www.adaptstrat.com/blog/?p=123#comment-383</guid>
		<description>Kerry, 
Agreed. We have plenty of smart people who can articulate the problems and provide reasonable courses of action. But as a friend of mine says &quot;Ya gotta wanta.&quot; Now if only we can find the motivation trigger for the majority of Americans we might have a system worthy of a great nation. Thanks for the reply. 
Bill</description>
		<content:encoded><![CDATA[<p>Kerry,<br />
Agreed. We have plenty of smart people who can articulate the problems and provide reasonable courses of action. But as a friend of mine says &#8220;Ya gotta wanta.&#8221; Now if only we can find the motivation trigger for the majority of Americans we might have a system worthy of a great nation. Thanks for the reply.<br />
Bill</p>
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		<title>By: Kerry</title>
		<link>http://www.adaptstrat.com/blog/index.php/fifth-disciple-redux-healthcare-systems-thinking/comment-page-1#comment-382</link>
		<dc:creator>Kerry</dc:creator>
		<pubDate>Wed, 01 Jul 2009 20:59:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.adaptstrat.com/blog/?p=123#comment-382</guid>
		<description>I essentially agree with Bob and offer, by way of addition, that there is no shortage of ideas or grey matter in this industry. The  majority of leaders in healthcare would agree with the points Senge and you have articulated. The issue is motivation. I believe strongly that once the right incentives are enforced massive changes/improvements will follow.</description>
		<content:encoded><![CDATA[<p>I essentially agree with Bob and offer, by way of addition, that there is no shortage of ideas or grey matter in this industry. The  majority of leaders in healthcare would agree with the points Senge and you have articulated. The issue is motivation. I believe strongly that once the right incentives are enforced massive changes/improvements will follow.</p>
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		<title>By: Bill Welter</title>
		<link>http://www.adaptstrat.com/blog/index.php/fifth-disciple-redux-healthcare-systems-thinking/comment-page-1#comment-381</link>
		<dc:creator>Bill Welter</dc:creator>
		<pubDate>Wed, 01 Jul 2009 18:08:23 +0000</pubDate>
		<guid isPermaLink="false">http://www.adaptstrat.com/blog/?p=123#comment-381</guid>
		<description>Fred, 
I like #8 as well. However, that principle requires both detailed understanding of the system and patience. Both might be in short supply as we look around at all of the interested parties.</description>
		<content:encoded><![CDATA[<p>Fred,<br />
I like #8 as well. However, that principle requires both detailed understanding of the system and patience. Both might be in short supply as we look around at all of the interested parties.</p>
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		<title>By: Fred H Schlegel</title>
		<link>http://www.adaptstrat.com/blog/index.php/fifth-disciple-redux-healthcare-systems-thinking/comment-page-1#comment-380</link>
		<dc:creator>Fred H Schlegel</dc:creator>
		<pubDate>Wed, 01 Jul 2009 14:13:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.adaptstrat.com/blog/?p=123#comment-380</guid>
		<description>Number 8 is my favorite. With a system as complex as healthcare it would seem that small motivational changes might have larger longer term impact than trying to rewrite some centralized &#039;rule book.&#039;

&lt;abbr&gt;&lt;em&gt;Fred H Schlegelâ€™s last blog post..&lt;a href=&quot;http://feedproxy.google.com/~r/frogblog/yTub/~3/OVZSQ9PjVXc/&quot; rel=&quot;nofollow&quot;&gt;Buffalo Bill, Eiffel, Otis and The Keys To Success&lt;/a&gt;&lt;/abbr&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>Number 8 is my favorite. With a system as complex as healthcare it would seem that small motivational changes might have larger longer term impact than trying to rewrite some centralized &#8216;rule book.&#8217;</p>
<p><abbr><em>Fred H Schlegelâ€™s last blog post..<a href="http://feedproxy.google.com/~r/frogblog/yTub/~3/OVZSQ9PjVXc/" rel="nofollow">Buffalo Bill, Eiffel, Otis and The Keys To Success</a></em></abbr></p>
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		<title>By: Bill Welter</title>
		<link>http://www.adaptstrat.com/blog/index.php/fifth-disciple-redux-healthcare-systems-thinking/comment-page-1#comment-377</link>
		<dc:creator>Bill Welter</dc:creator>
		<pubDate>Tue, 30 Jun 2009 02:52:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.adaptstrat.com/blog/?p=123#comment-377</guid>
		<description>Bob, 
Great comments and additions. Thanks much. 
Bill</description>
		<content:encoded><![CDATA[<p>Bob,<br />
Great comments and additions. Thanks much.<br />
Bill</p>
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		<title>By: Bob Clarke</title>
		<link>http://www.adaptstrat.com/blog/index.php/fifth-disciple-redux-healthcare-systems-thinking/comment-page-1#comment-376</link>
		<dc:creator>Bob Clarke</dc:creator>
		<pubDate>Tue, 30 Jun 2009 01:15:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.adaptstrat.com/blog/?p=123#comment-376</guid>
		<description>Where to start?  Every one of these &quot;rules&quot; can apply.  Here are some quick responses to a few of them....


A) The harder you push, the harder the system pushes back.
 
This is certainly true.  Much of our health care system is rooted in the past and is afraid of change.  While not a fan of gov’t sponsored health care, the industry does itself a huge disservice by not aggressively adapting to today’s issues (economics, access, quality) but remains fairly rooted in the past.  The problem however is that doing what has always been done to attack an issue simply doesn’t work.  The external forces are vastly different now than in the past.  It takes new thinking and a new approach.  Resistance to change is understandable.  In many “traditional” health care organizations the fear of change is palpable.  It is understandable that changes that may affect one’s income or in this case, one’s perception that change may somehow lessen overall quality or put a patient at risk is simply not true.  There is a level of protection for things known vs. unknown which I find rather interesting given the high degree of adaption and innovation around medical devices, procedures and pharma. These are readily adapted once ‘proven’ but they are adapted nonetheless.  From a business management / leadership perspective however the industry tends to be a late adopter of innovation.

B) The easy way out usually leads back in. 

For those that have really studied (on balance) the Universal Healthcare solution, it becomes apparent that it isn’t the right answer.  Some would argue that at least it is better than we have now but I would disagree.  We have a real chance in this country to change the system the right way.  But we cannot simply throw in the towel and look to the government to care for us all.  Once we go down that path there is no turning back.  

C) Faster is slower. 

I do believe that our system is in many ways broken.  But that doesn’t imply all of the parts are.  They simply may not work well with one another.  There are some fantastic organizations and leaders that are influencing the system the right way for all of the right reasons.  We must be careful to not overreact out of frustration to create a new system that we don’t truly understand.  I am very concerned that change, while needed, happens so fast that we are not clear of the unintended consequences. 

D) There is no blame.

And where do we think the defensiveness comes from?  TOGETHER we need to make this work.</description>
		<content:encoded><![CDATA[<p>Where to start?  Every one of these &#8220;rules&#8221; can apply.  Here are some quick responses to a few of them&#8230;.</p>
<p>A) The harder you push, the harder the system pushes back.</p>
<p>This is certainly true.  Much of our health care system is rooted in the past and is afraid of change.  While not a fan of gov’t sponsored health care, the industry does itself a huge disservice by not aggressively adapting to today’s issues (economics, access, quality) but remains fairly rooted in the past.  The problem however is that doing what has always been done to attack an issue simply doesn’t work.  The external forces are vastly different now than in the past.  It takes new thinking and a new approach.  Resistance to change is understandable.  In many “traditional” health care organizations the fear of change is palpable.  It is understandable that changes that may affect one’s income or in this case, one’s perception that change may somehow lessen overall quality or put a patient at risk is simply not true.  There is a level of protection for things known vs. unknown which I find rather interesting given the high degree of adaption and innovation around medical devices, procedures and pharma. These are readily adapted once ‘proven’ but they are adapted nonetheless.  From a business management / leadership perspective however the industry tends to be a late adopter of innovation.</p>
<p>B) The easy way out usually leads back in. </p>
<p>For those that have really studied (on balance) the Universal Healthcare solution, it becomes apparent that it isn’t the right answer.  Some would argue that at least it is better than we have now but I would disagree.  We have a real chance in this country to change the system the right way.  But we cannot simply throw in the towel and look to the government to care for us all.  Once we go down that path there is no turning back.  </p>
<p>C) Faster is slower. </p>
<p>I do believe that our system is in many ways broken.  But that doesn’t imply all of the parts are.  They simply may not work well with one another.  There are some fantastic organizations and leaders that are influencing the system the right way for all of the right reasons.  We must be careful to not overreact out of frustration to create a new system that we don’t truly understand.  I am very concerned that change, while needed, happens so fast that we are not clear of the unintended consequences. </p>
<p>D) There is no blame.</p>
<p>And where do we think the defensiveness comes from?  TOGETHER we need to make this work.</p>
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