Thursday, 11 of March of 2010

Assumptions, the high blood pressure of strategy

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The medical community refers to high blood pressure as “the silent killer.” It’s a disease without obvious symptoms and many people, unfortunately, don’t even know they have high blood pressure until a stroke or heart attack kills them.

The “high blood pressure” of strategy is the set of assumptions that the strategy is based upon. The assumptions may have been fine at one point in time but may have degraded over time and may well be wrong when the strategy is stressed.

The roll-call of strategic irrelevancy often finds degraded assumptions at the heart of the matter.

  • Manufacturing companies assumed they needed lots of raw material and work-in-process inventory until the Japanese surprised us with “just-in-time” manufacturing.
  • Airlines assumed a hub and spoke system was best until SouthWest Airlines got real good at point-to-point.
  • Kodak assumed that film-based cameras would have about three more years of sales than they actually had.
  • The entire housing and mortgage industry assumed that the price of houses would continue to rise year after year.
  • Sears assumed it had a lock on middle class Americans.

Staying with the health care theme of the last few posts, what assumptions do you see your local healthcare providers making? What assumptions do you think they are making with respect to:

  • Who will control your “medical home”
  • Telemedicine?
  • Insurance rates?
  • Your attitude about safety?
  • Defensive medicine?
  • Medical tourism?
  • Hospitalists and surgicalists?
  • Electronic medical records?
  • Elective surgery?
  • Patient education?

All industry “truths” are built on assumptions that were true at one time or another.

How many of these truths do you think will prove invalid in the coming couple of years?


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Brad ShorrNo Gravatar

in October 13th, 2009 @ 06:59

Hi Bill, The medical industry has served me and my family well over the past several months, so I’m in a very positive frame of mind. Some of that comes from the positive, caring attitude I’ve encountered from health care workers (including physicians). Some of it comes from what I see as breaking free of assumptions. For instance, there was a time when the prevailing attitude was that only doctors could be trusted with making medical decisions. Today, physicians’ assistants pick up a lot of the slack and do an excellent job of providing care. I’m seeing more technology and better communication, saving patients time, money, and frustration. There does seem to be an open mindedness and spirit of experimentation that is alive and well in the health care industry. I’d hate to see us trash a system that saves so many lives and seems (at least to me) to be generally headed in the right direction.


Bill WelterNo Gravatar

in October 13th, 2009 @ 07:41

Brad,
Agreed — keep what works.
That said, some of the assumptions of the past are no longer true and the system has to adapt to recognize the fact.


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